Privacy Policy
Last Updated: June 2026
At PetPure ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services (collectively, the "Services").
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
Information You Provide to Us
We may collect personal information that you voluntarily provide, including:
Full name
Email address
Phone number
Billing and shipping address
Payment information
Account login credentials
Customer service inquiries and communications
Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages viewed and time spent on the website
Referring websites
Purchase and browsing activity
This information helps us improve our website and customer experience.
Information from Third Parties
We may receive information from trusted third-party providers, including:
Shopify
Payment processors
Shipping carriers
Marketing and analytics providers
Fraud prevention services
How We Use Your Information
We use your information to:
Process and fulfill orders
Provide customer support
Communicate regarding purchases and account activity
Improve our website and services
Personalize your shopping experience
Prevent fraud and unauthorized transactions
Send promotional communications when permitted by law
Comply with legal obligations
Cookies and Tracking Technologies
PetPure uses cookies and similar technologies to:
Remember your preferences
Improve website performance
Analyze website traffic
Deliver relevant advertising
Most browsers allow you to control cookie settings. Disabling cookies may affect certain website features.
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties including:
Payment processors
Shipping and fulfillment partners
Website hosting providers
Marketing and advertising partners
Analytics providers
Legal authorities when required by law
These third parties only receive the information necessary to perform their services.
Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to:
Provide our services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce our agreements
Your Privacy Rights
Depending on your location, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict certain processing activities
Withdraw consent for marketing communications
Request a copy of your personal information
To exercise these rights, please contact us using the details below.
Marketing Communications
If you subscribe to our marketing communications, we may send promotional emails regarding products, offers, and updates.
You may unsubscribe at any time by clicking the "unsubscribe" link included in our emails.
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can remove it.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
We encourage you to review their privacy policies before providing any personal information.
International Data Transfers
Your information may be processed and stored in countries outside your country of residence. By using our Services, you consent to such transfers where permitted by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated revision date.
Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
PetPure
Email: getpetpure@gmail.com
Website: www.getpetpure.co.uk
We will respond to privacy-related requests as required by applicable law.