Frequently Asked Questions

Pet Pure is a UK pet-care retailer offering thoughtfully selected everyday essentials for dogs and cats. Our collection includes grooming, comfort, play, feeding, travel, safety, accessories and flea & tick care.

Pet Pure offers flea & tick collars and protection tags, with each product having its own formulation, intended use and instructions. Please check the individual product page and packaging for the specific information applicable to your product.

The advertised duration varies between products. Pet Pure currently offers collars listed with an 8-month duration and protection tags listed with a 12-month duration. Always follow the specific product's instructions and replacement guidance.

Yes, Pet Pure offers products specifically designed for dogs, as well as products suitable for both dogs and cats. Always check the individual product page for the intended animal, size requirements and instructions before purchasing.

Yes, Pet Pure offers products specifically designed for cats, as well as products suitable for both dogs and cats. Always check the individual product page to confirm suitability before use.

Outdoor suitability depends on the individual product. Check the product description and instructions for information about outdoor use, water exposure, swimming, bathing and other activities, and use each product only as directed.

This depends on the specific product and what else your pet is using. Follow the manufacturer's instructions and check with a qualified veterinary professional if you are unsure about combining products, particularly where flea and tick treatments are concerned.

Pet Pure flea & tick products should only be described according to their specific intended use, product classification and approved or permitted claims. They should not be presented as veterinary treatments unless appropriately authorised as veterinary medicines.

If your pet already has fleas or ticks, or you are concerned about an infestation or your pet's health, speak with a qualified veterinary professional about appropriate treatment and care. Use any Pet Pure product only according to its specific intended purpose and instructions.

Always follow the instructions provided with the individual product and its packaging. Requirements can vary between collars, tags and other products, so check the specific instructions before use.

The stated duration varies by product. Pet Pure currently lists 8-month collars and 12-month protection tags. Always refer to the individual product page and packaging for the applicable duration and replacement guidance.

This depends on the products involved. Do not assume that different flea and tick products can be combined. If your pet is already receiving treatment or you are considering using more than one product, ask your veterinary professional for advice.

Choose the products you would like to purchase, add them to your basket and proceed to checkout. Enter your delivery and payment details, review your order and complete your purchase.

If you need to change or cancel an order, contact Pet Pure customer support as soon as possible. Orders that have already been processed or dispatched may not be possible to amend.

Where tracking is available, your tracking information will be provided with your dispatch notification. Use the supplied tracking details to follow your delivery. If you cannot locate them, contact Pet Pure customer support.

Delivery times can vary depending on the destination, shipping method and order processing time. Please refer to the current delivery information provided at checkout or within our Shipping Policy.

Yes, Pet Pure offers free UK shipping on qualifying orders over £40, subject to the applicable shipping terms. Please check the current Shipping Policy for full details.

Pet Pure primarily serves customers in the UK. Available destinations, delivery options and any applicable restrictions are shown during checkout and in our Shipping Policy.

Returns are subject to Pet Pure's current Returns & Refunds Policy. Eligibility can depend on the product, its condition and the circumstances of the return, so please review the policy before sending an item back.

Pet Pure offers a 30-day money-back guarantee, subject to the applicable terms and conditions. The eligibility requirements and process should be checked in the current Returns & Refunds Policy before requesting a refund.

Contact Pet Pure customer support with your order details and explain your request. Our team will provide the applicable next steps based on the current Returns & Refunds Policy.

You can contact Pet Pure through the customer-support channels provided on our website. Please include your order number where relevant so our team can assist you more efficiently.

Our customer support team aims to respond as promptly as possible. Response times may vary depending on enquiry volume, weekends and UK public holidays.

For an order-related enquiry, include your order number, the email address used for your purchase and a brief description of the issue. For product questions, include the product name where possible.

The individual product page contains the most relevant information for that product, including its intended use, features, specifications and available instructions. Always review the product information and packaging before use.